With our analytic web dashboard we want to help customer success managers of especially SME businesses in DACH and all over the world to fully concentrate on the contact with their customers and don't waste your time on long and complicated analysis of their customer base as we experienced in the past. For this we have developed the easy_CSM web dashboard with our partner HiTech Buddies.
The analytic dashboard shows you which customer you should contact first.
You can fully concentrate on the customer and don't waste your time on long and complicated analysis.
Profit from one unified overview about the current health score of all customers within’ one dashboard instead of several data sources which would need to be combined with much effort!
Predefined recommended actions help you and your customer success managers to improve their service quality which influences the Health Score of customers.
Possibility to define your own recommended actions (in planning)
Less churn, more upselling
No programming necessary
Easy handling of a high number of customers
All necessary KPIs within’ one dashboard
Recommended actions based on relevant KPIs
Less churn, more upselling
Less costs then equivalent customer success tools, same quality
Reduced to minimum, no unnecessary features which distract from details/ destroy focus
No programming necessary
Intro Price €14.99 + taxes / month / account
14 days free trial then -> https://easycsm.de#plans, extra costs for
tools which should be implemented (ZenDesk)
Do you offer special prices/ negotiations for e.g. NGOs? - With our service and prices we
are targeting small and medium-sized enterprises as well as NGOs but ask for your
understanding that we can’t lower the price although we would really like to support NGOs
and other institutions like this.
Monthly prepaid via PayPal subscription without taxes
Right now we support ZenDesk Support Suite Team (to use the Zendesk time tracking app you need Growth). Further integrations as LiveAgent will follow. Please contact us through info@easycsm.de and let us know which data source you are missing. Thank you
The connection to your Zendesk account will be done by a single sign-on.
The service is a self-service. Nevertheless there is the option to contact us thorugh support@easycsm.de whenever you need help and we try to help you as soon as possible.
