Preventing churn is a difficult task for a customer success manager. Nevertheless, there are things a customer success manager can follow and with it prevent churn.
Basis to prevent churn is a well calculated Health Score. See here how to calculate a Health Score.
With the dashboard of easy_CSM you have possibility to calculate a customer Health Score currently based on KPIs like balance, SLA, touchpoint and feedback.
With easy_CSM you also have possibility to influence weightage of each of these KPIs to get a better calculated customer Health Score as without this weightage functionality.
Based on the result of each of these KPIs you can define recommended actions to improve each of these KPIs, the overall customer Health Score and with it prevent churn.